Refund policy

Please Choose Your Photo Carefully

Customers are responsible for uploading a clear, high-quality photo of the correct pet when placing an order. For the best results, we recommend using a well-lit photo where your pet is clearly visible and unobstructed.

Please double-check your photo before completing checkout.

Results May Vary

While we work to preserve your pet's recognizable appearance, results will naturally vary and may not be a 100% exact representation of your pet.

Small variations may occur in features such as fur, markings, facial details, body proportions, paws, movement, clothing, backgrounds, and other visual elements.

By completing your purchase, you acknowledge and accept the nature and potential variations in our animated content.

Cancellations & Refunds

Due to the personalized and digital nature of our products:

All sales are final and payments are non-refundable once production has begun.